Shipping & Returns

 

Shipping Information

BNScleaningsupplies.co.uk  delivers throughout the United Kingdom, Isle of Man, Guernsey and Jersey Islands.

We aim to deliver on the next working day, for orders placed before 2pm on the previous working day provided we have thje product in stock.

Delivery is Monday-Friday, 8am-6pm

Access must be available during this time. In the event of no access, there may be a redelivery charge.

Delivery cost starts from as low as £4.99 and next day overnight delivery cost is £11.50 excluding VAT

Delivery is charged at £12.99 (ex VAT) to Isle of Man and £12.99 (No VAT) for Guernsey and Jersey Islands. 

Customers may also collect goods directly from our warehouse, in Dagenham. If you do require this service, please e-mail customer services team  quoting your order number and the date of your order, in order to arrange for this.

Retuns and Refund Policy

Thanks for shopping at BNScleaningsupplies.co.uk. If you are not entirely satisfied with your purchase, we're here to help.

Returns

Damages or shortages must be reported within 48 hours of receipt of goods.

You have 15 calendar days to return an item from the date you received it.To be eligible for a return,

  • your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • You must contact us to get Return Authorisation Request Number (RMA). You can call to request one or do it online via My Account page. You will not be able to get refund without this RMA

     

    Refunds

    Once we receive your item, we will inspect it and notify you that we have received your returneditem. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).You will receive the credit within a certain amount of days, depending on your card issuer's policies.

    Shipping Cost

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Contact Us

    If you have any questions on how to return your item to us, contact us on +44 208 5991699 or email our customer services team. Please read our full Terms and Conditions for more information.

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